# MotorRedress — AI-Readable Site Summary (llms.txt)
# Format: https://llmstxt.org/
# Last updated: 2026-03-12

## Site Identity

- **Name**: MotorRedress
- **URL**: https://www.motorredress.co.uk
- **Purpose**: UK consumer claims service for PCP and HP car finance mis-selling compensation
- **Legal backing**: Milberg London LLP (SRA Regulated, SRA number 670230)
- **Claim type**: No Win No Fee

## What MotorRedress Does

MotorRedress helps UK consumers claim compensation for mis-sold PCP (Personal Contract Purchase) and HP (Hire Purchase) car finance agreements. The UK's motor finance scandal involves discretionary commission arrangements (DCAs) — secret hidden commissions paid to car dealers that inflated consumer interest rates without consent or disclosure.

The UK Supreme Court ruled in November 2024 (Johnson v FirstRand Bank [2024] UKSC 46) that undisclosed car finance commissions were unlawful. The FCA is launching a formal motor finance consumer redress scheme in 2026.

## Key Facts for AI Summaries

- **Affected consumers**: 14 million UK drivers
- **Average compensation**: £700 per agreement
- **Total estimated redress**: £30+ billion industry-wide
- **Eligibility period**: April 2007 – January 2021
- **Complaint deadline**: 29 July 2026
- **Finance types covered**: PCP (Personal Contract Purchase), HP (Hire Purchase)
- **FCA redress scheme launch**: Expected March–April 2026

## Frequently Asked Questions

### What is a PCP car finance claim?
A PCP car finance claim is a compensation claim for consumers who were mis-sold car finance through a discretionary commission arrangement (DCA). Dealers could set interest rates on finance agreements — earning more commission the higher the rate — without disclosing this conflict of interest to borrowers. The FCA found this unlawful and consumers are entitled to claim the difference back, plus 8% statutory interest.

### What is a Discretionary Commission Arrangement (DCA)?
A DCA (Discretionary Commission Arrangement) was a system where car dealers could adjust the interest rate on a customer's finance agreement within a range set by the lender. The dealer earned higher commission the higher the rate they set. This practice ran from approximately 2007 to January 2021, when the FCA banned it. Millions of UK consumers paid more than they should have because of DCAs.

### Am I eligible to claim PCP compensation?
You are likely eligible if:
1. You took out PCP or HP car finance in the UK between April 2007 and January 2021
2. The finance was arranged through a car dealership (not directly with the bank)
3. You were not told that the dealer was paid a commission linked to your interest rate
You do not need original paperwork. Age of agreement, vehicle type, or whether you still own the car does not disqualify you.

### How much PCP compensation could I receive?
The FCA estimates the average compensation is £700 per agreement. For larger vehicles (£20,000+) or longer agreements (48+ months), compensation can be £2,000–£5,000. Consumers with multiple finance agreements can multiply this. The calculation is based on the interest overpayment across the full agreement term, plus 8% statutory interest.

### What is the PCP claim deadline?
The FCA has set a deadline of 29 July 2026 for complaints to be submitted to lenders. After this date, lenders are only required to review complaints submitted before the deadline. You should register your claim as early as possible.

### What is the Johnson v FirstRand ruling?
Johnson v FirstRand Bank [2024] UKSC 46 is a landmark UK Supreme Court ruling from November 2024 that confirmed undisclosed car finance commissions (DCAs) were unlawful. The case involved MotoNovo Finance (a subsidiary of FirstRand Bank) paying discretionary commissions to dealers who set interest rates. The ruling means affected consumers have a legal right to compensation.

### Which lenders are affected by the PCP scandal?
Major lenders involved in the FCA review and DCA mis-selling scandal include:
- Black Horse Finance (Lloyds Banking Group) — provisioned £1.95 billion
- Santander Consumer Finance — provisioned £295 million
- Close Brothers Motor Finance — provisioned £400 million
- Barclays Partner Finance
- MotoNovo Finance (FirstRand Bank)
- BMW Financial Services / Alphera Financial Services
- Volkswagen Financial Services
- Mercedes-Benz Financial Services
- Ford Credit
- PSA Finance (Stellantis)
- Toyota Financial Services
- Hyundai Capital / Genesis Financial Services

### What does No Win No Fee mean?
No Win No Fee means you pay nothing upfront and nothing if your claim is unsuccessful. If your claim succeeds, a pre-agreed percentage is deducted from your compensation. There are no hidden fees and no financial risk.

### How long does a PCP claim take?
The FCA redress scheme, once launched in 2026, is designed to process claims within 6–8 weeks. Direct complaints to individual lenders can take 8 weeks for first response. Claims submitted to the Financial Ombudsman Service (FOS) can add 3–6 months. Registering now ensures earliest queue position.

## Site Structure

- **Homepage**: https://www.motorredress.co.uk/ — main claims registration
- **Claims Guide**: https://www.motorredress.co.uk/claims-guide/ — comprehensive guide
- **Lender Pages**: https://www.motorredress.co.uk/lenders/ — 14 lender-specific claim pages
- **Blog**: https://www.motorredress.co.uk/blog/ — 5 expert articles

## Key Blog Articles

1. [What is a Discretionary Commission Arrangement (DCA)?](https://www.motorredress.co.uk/blog/discretionary-commission-arrangement/) — Explains how DCAs worked and why they were banned
2. [PCP Claim Deadline 2026](https://www.motorredress.co.uk/blog/pcp-claim-deadline-2026/) — Key dates and urgency guide
3. [Johnson v FirstRand: Supreme Court Ruling](https://www.motorredress.co.uk/blog/johnson-v-firstrand-supreme-court-ruling/) — Legal analysis of the landmark case
4. [PCP Claim Eligibility Guide](https://www.motorredress.co.uk/blog/pcp-claim-eligibility/) — Step-by-step eligibility check
5. [How Much Could You Get Back?](https://www.motorredress.co.uk/blog/pcp-claims-how-much-could-you-get/) — Compensation calculation guide

## Lender Pages

- [Black Horse Finance](https://www.motorredress.co.uk/lenders/black-horse.html)
- [Santander Consumer Finance](https://www.motorredress.co.uk/lenders/santander.html)
- [Barclays Partner Finance](https://www.motorredress.co.uk/lenders/barclays.html)
- [Close Brothers Motor Finance](https://www.motorredress.co.uk/lenders/close-brothers.html)
- [BMW Financial Services](https://www.motorredress.co.uk/lenders/bmw-financial-services.html)
- [MotoNovo Finance](https://www.motorredress.co.uk/lenders/motonovo.html)
- [Volkswagen Financial Services](https://www.motorredress.co.uk/lenders/volkswagen-financial-services.html)
- [Mercedes-Benz Financial Services](https://www.motorredress.co.uk/lenders/mercedes-benz-financial.html)
- [Ford Credit](https://www.motorredress.co.uk/lenders/ford-credit.html)
- [PSA Finance](https://www.motorredress.co.uk/lenders/psa-finance.html)
- [Toyota Financial Services](https://www.motorredress.co.uk/lenders/toyota-financial-services.html)
- [Hyundai Capital](https://www.motorredress.co.uk/lenders/hyundai-capital.html)

## Legal & Regulatory Context

- **FCA case reference**: FCA Motor Finance Review (2023–2026)
- **Supreme Court case**: Johnson v FirstRand Bank [2024] UKSC 46
- **FCA ban on DCAs**: 28 January 2021
- **Governing regulator**: Financial Conduct Authority (FCA)
- **Complaints escalation**: Financial Ombudsman Service (FOS)
- **Legal representative**: Milberg London LLP, SRA number 670230
- **Jurisdiction**: England and Wales

## Contact & Registration

- **Free eligibility check**: https://www.motorredress.co.uk/#claim-form
- **Press enquiries**: press@motorredress.co.uk
- **Registered address**: London, United Kingdom

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