Santander UK · £461m Provisioned

Santander Car Finance Claim — Check If You're Owed Compensation

Q: Has Santander Consumer Finance been affected by the PCP mis-selling scandal?

Yes. Santander Consumer Finance has set aside £461 million in provisions specifically to cover expected redress payments relating to discretionary commission arrangements (DCAs) used in its UK motor finance portfolio. This follows the FCA's industry-wide investigation and the Supreme Court's November 2024 ruling that undisclosed commissions were unlawful.

Q: Can I claim against Santander if I no longer have my finance documents?

Yes. Our legal partner will request your complete finance records directly from Santander under data subject access rights. You don't need to find old paperwork. We handle the entire process on your behalf from eligibility check through to settlement.

Q: How long will a Santander PCP claim take?

The FCA expects to launch a formal redress scheme in 2026. Once the scheme opens, lenders like Santander will be required to proactively identify and compensate affected customers. Registering your interest now ensures you are included in the earliest wave of settlements.

Santander Consumer Finance is one of the UK's largest car finance providers. If you had a PCP or HP agreement between 2007 and 2024, you may be entitled to significant compensation.

£461m

Funds provisioned for redress

£700

Average UK compensation estimate

14.2M

UK agreements potentially affected

Free

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About This Lender

Santander Consumer Finance — What You Need to Know

Santander Consumer Finance is the motor lending division of Santander UK, one of Britain's largest retail banks. It provided PCP and HP finance through thousands of car dealerships across the UK, making it one of the most widely used car finance providers in the country.

Like many lenders during the period from April 2007 to November 2021, Santander used discretionary commission arrangements (DCAs) — a system that allowed dealers to set the interest rate on your finance and earn more commission the higher the rate was set. This created a direct financial incentive to overcharge customers, without any obligation to disclose this conflict of interest.

Following the FCA's investigation and the Supreme Court ruling of November 2024, Santander has provisioned £461 million to cover expected compensation payments. This is one of the largest provisions among UK motor finance lenders, underscoring the scale of potential customer harm.

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£461m

Santander's provision for PCP mis-selling redress

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2007–2021

Period covered by the FCA investigation into DCAs

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£1,100

Average extra interest paid by affected consumers (FCA estimate)

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SRA Regulated

All claims handled by our regulated legal partner

Eligibility

Do You Qualify for a Santander PCP Claim?

You are likely eligible if:

You had a PCP or HP agreement through Santander Consumer Finance
The agreement ran between April 2007 and November 2021
Finance was arranged through a dealership (not direct)
You were not told about any commission paid to the dealer
You are a UK resident aged 18 or over

You may not be eligible if:

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Your agreement started after November 2021
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The agreement was a business (not consumer) contract
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You have already received full settlement for this agreement
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The arrangement was a simple lease with no finance element

Our 60-second eligibility check is completely free and carries no obligation to proceed.

The Process

How to Make a Santander Car Finance Claim

Free Eligibility Check

Answer 5 quick questions. We confirm your Santander eligibility instantly — no obligation, completely free.

Records Requested

We write to Santander on your behalf, obtaining your complete finance records and commission data under data rights.

Claim Filed

If grounds exist, our legal partner files a formal claim against Santander — to the Financial Ombudsman if needed.

You Get Paid

Compensation paid directly to you. Our fee is only deducted upon success — you never pay upfront.

FAQs

Santander PCP Claim — Frequently Asked Questions

Has Santander Consumer Finance been affected by the PCP mis-selling scandal?+

Yes. Santander has set aside £461 million in provisions for expected redress payments. This follows the FCA investigation into discretionary commission arrangements and the Supreme Court's November 2024 ruling confirming that lenders and dealers who used undisclosed DCAs acted unlawfully.

What types of Santander car finance agreements are affected?+

Both PCP (Personal Contract Purchase) and HP (Hire Purchase) agreements arranged through Santander Consumer Finance via dealerships between April 2007 and November 2021 may qualify. The key factor is whether the dealer had discretion to set your interest rate and earn higher commission as a result.

Can I claim against Santander if I no longer have my finance documents?+

Yes. Our legal partner submits a data subject access request (DSAR) directly to Santander, which is legally required to provide full records of your agreement including commission details. You do not need to find old documents yourself.

How long will a Santander PCP claim take?+

The FCA is expected to finalise a redress scheme in 2026. Once open, Santander will be required to contact affected customers directly. Registering now means your claim is already documented and you will be in the earliest settlement batch. We will keep you updated throughout.

How much could I be owed from Santander?+

The average compensation estimate across all affected UK lenders is £700 per agreement. The FCA estimates affected consumers paid an average of £1,100 extra in interest. Your actual amount depends on your specific loan size, rate, and term. Use our free compensation calculator for a personalised figure.