Cancellation Form

14-day cooling-off period and post-cooling-off termination

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Table of Contents Section A: 14-Day Cooling-Off Section B: After Cooling-Off How to Return This Form What Happens Next Your Rights After Cancellation

MOTORREDRESS — a service operated by Milberg London LLP
Third Floor, Sutton Yard, 65 Goswell Road, London EC1V 7EN
Tel: [Freephone TBC] | Email: [email protected]
SRA No. 670230

Provided in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

IMPORTANT: You have the right to cancel your agreement with Milberg London LLP (trading as MotorRedress) within 14 days of signing, without giving any reason and without charge, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may also terminate the agreement at any time after the cooling-off period (see Section B below). If you wish to cancel, please complete the relevant section of this form and return it to us by post, email, or through the MotorRedress online portal.

Section A: Cancellation Within 14-Day Cooling-Off Period

Complete this section if you are cancelling within 14 days of signing the agreement.

Notice of Cancellation

To: Milberg London LLP (MotorRedress)
Third Floor, Sutton Yard, 65 Goswell Road, London EC1V 7EN
Email: [email protected]

I hereby give notice that I wish to cancel my agreement with Milberg London LLP (trading as MotorRedress) for the provision of legal services in connection with my motor finance claim.

Your Details

Full Name
Date of Birth
Address
Postcode
Email Address
Telephone Number

Agreement Details

MotorRedress Reference
Date Agreement Was Signed
Lender Name
Finance Agreement Number
Vehicle (Make / Model / Reg)

Cancellation Statement

I confirm that:

I wish to cancel my agreement with Milberg London LLP (MotorRedress) signed on the date shown above;
I understand that this cancellation is within the 14-day cooling-off period;
I understand that I will not be charged for any work undertaken during the cooling-off period;
I understand that any amounts I have paid will be refunded in full within 14 days;
I understand that after cancellation, my claim will not be pursued by Milberg London LLP (MotorRedress) unless I enter into a new agreement;
I understand that I may still pursue my claim independently, free of charge, by complaining directly to my lender, referring the matter to the Financial Ombudsman Service, or waiting for the FCA Motor Finance Consumer Redress Scheme.

Signature

Signed
Name (Print)
Date
Method of signatureWet ink / Electronic

Section B: Termination After the Cooling-Off Period

Complete this section if you are terminating the agreement after the 14-day cooling-off period has expired.

Notice of Termination

To: Milberg London LLP (MotorRedress)
Third Floor, Sutton Yard, 65 Goswell Road, London EC1V 7EN
Email: [email protected]

I hereby give notice that I wish to terminate my agreement with Milberg London LLP (trading as MotorRedress) for the provision of legal services in connection with my motor finance claim.

Your Details

Full Name
Date of Birth
Address
Postcode
Email Address
Telephone Number

Agreement Details

MotorRedress Reference
Date Agreement Was Signed
Lender Name
Finance Agreement Number
Vehicle (Make / Model / Reg)

Reason for Termination (Optional)

I wish to pursue my claim independently (directly with the lender or FOS)
I wish to participate in the FCA Motor Finance Consumer Redress Scheme directly
I wish to instruct a different representative
I am dissatisfied with the service provided
I no longer wish to pursue my claim
Other reason
Details (optional)

Termination Statement

I confirm that:

I wish to terminate my agreement with Milberg London LLP (MotorRedress) signed on the date shown above;
I understand that the 14-day cooling-off period has expired;
I understand that Milberg London LLP may be entitled to charge a reasonable and proportionate fee for work actually completed up to the date of termination, as set out in the Damages Based Agreement;
I understand that any such charge will be itemised in writing and will comply with the FCA/SRA joint expectations on termination fees (February 2026);
I understand that no termination fee will be charged if my claim was found to have poor prospects following investigation;
I understand that if compensation is subsequently recovered on a claim already submitted to the lender, FOS or court prior to termination, the DBA fee provisions may still apply;
I understand that after termination, my claim will not be pursued further by Milberg London LLP (MotorRedress) unless I enter into a new agreement;
I understand that I may pursue my claim independently, free of charge, or instruct another representative.

Signature

Signed
Name (Print)
Date
Method of signatureWet ink / Electronic

How to Return This Form

You may return this form by any of the following methods:

Post:
Milberg London LLP (MotorRedress)
Third Floor, Sutton Yard
65 Goswell Road
London EC1V 7EN

Email:
[email protected]
Subject line: CANCELLATION — [YOUR NAME] — [YOUR REFERENCE NUMBER]

Online portal:
motorredress.co.uk — Log in and select “Cancel my claim”

Telephone:
[Freephone TBC] (Monday to Friday, 9:00am to 5:30pm)
You may request cancellation by telephone, and we will send you written confirmation.

The cancellation/termination will take effect from the date this form is sent (not the date we receive it), provided it is sent within the applicable period. We recommend retaining proof of postage or a copy of your sent email for your records.

What Happens Next

If you cancel within the 14-day cooling-off period (Section A):

  1. We will send you written confirmation of cancellation within 5 working days;
  2. We will refund any amounts you have paid within 14 days of receiving your cancellation notice;
  3. We will securely delete or return any documents you have provided, unless we are required to retain them for regulatory purposes;
  4. Your Letter of Authority will be revoked and we will notify the lender accordingly;
  5. Any credit search data obtained by AX-ai Ltd on your behalf will be retained only as required by their data retention policy;
  6. You will be free to pursue your claim independently, through the FCA redress scheme, or instruct another firm.

If you terminate after the cooling-off period (Section B):

  1. We will send you written confirmation of termination within 5 working days;
  2. We will provide you with an itemised statement of any charges for work completed, within 14 days of receiving your termination notice;
  3. Any charges will be reasonable and proportionate to the work actually done and will comply with FCA/SRA expectations (February 2026);
  4. If your claim was found to have poor prospects, no termination fee will be charged;
  5. If a complaint has already been submitted to the lender on your behalf, we will notify the lender that we are no longer instructed;
  6. We will transfer your file to you or your new representative (if applicable) within a reasonable time;
  7. We will securely delete our copy of your data after the applicable retention period (see Privacy Notice);
  8. You will be free to pursue your claim independently, through the FCA redress scheme, or instruct another firm.

Your Rights After Cancellation / Termination

After cancellation or termination, you retain the right to:

Document version: v3.0 — March 2026
MotorRedress is a trading name of Milberg London LLP, a limited liability partnership registered in England and Wales (OC430853). Registered office: Third Floor, Sutton Yard, 65 Goswell Road, London EC1V 7EN. Authorised and regulated by the Solicitors Regulation Authority (SRA No. 670230).