MOTORREDRESS WEBSITE — www.motorredress.co.uk
Operated by Milberg London LLP
Third Floor, Sutton Yard, 65 Goswell Road, London EC1V 7EN
Authorised and regulated by the Solicitors Regulation Authority (SRA No. 670230)
Last Updated: March 2026 | Document Version: v3.0
1. Introduction
This Cookie Policy explains how Milberg London LLP, trading as MotorRedress (“we”, “us”, “our”), uses cookies and similar technologies on the MotorRedress website at www.motorredress.co.uk and any associated online portal (the “Website”).
This policy is provided in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) as amended by the Data Use and Access Act 2025, and the UK General Data Protection Regulation (UK GDPR).
2. What Are Cookies?
2.1 Cookies are small text files that are placed on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently, to provide information to website operators, and to improve the user experience.
2.2 Cookies may be set by the website you are visiting (“first-party cookies”) or by third parties whose content or services appear on the page (“third-party cookies”).
2.3 Cookies may be “session cookies” (deleted when you close your browser) or “persistent cookies” (remain on your device for a set period or until you delete them).
3. How We Use Cookies
3.1 Strictly Necessary Cookies
These cookies are essential for the Website to function and cannot be switched off.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| session_id | motorredress.co.uk | Maintains your session when using the portal | Session | First-party |
| csrf_token | motorredress.co.uk | Protects against cross-site request forgery | Session | First-party |
| cookie_consent | motorredress.co.uk | Records your cookie consent preferences | 12 months | First-party |
Legal basis: These cookies do not require your consent under PECR as they are strictly necessary for the provision of the service you have requested.
3.2 Analytics and Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve Website performance.
(Not yet implemented)
Legal basis: Under the Data Use and Access Act 2025, analytics cookies that are used solely to collect statistical data may be set without prior consent, provided they do not track users across websites. Where our analytics cookies do not fall within this exception, we will obtain your consent before setting them.
3.3 Functional Cookies
These cookies enable enhanced functionality and personalisation.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| lang_pref | motorredress.co.uk | Stores your language preference | 12 months | First-party |
| accessibility | motorredress.co.uk | Stores accessibility preferences (e.g. text size) | 12 months | First-party |
3.4 Marketing and Advertising Cookies
We do not use marketing, advertising or tracking cookies on the MotorRedress website.
We do not engage in behavioural advertising, retargeting, or cross-site tracking. We do not share cookie data with advertising networks.
4. Cookie Consent
4.1 When you first visit the Website, you will be presented with a cookie consent banner allowing you to accept all cookies, reject non-essential cookies, or manage your preferences.
4.2 You can change your cookie preferences at any time by clicking the “Cookie Settings” link in the footer or adjusting your browser settings.
4.3 We do not use pre-ticked boxes, cookie walls, or any mechanism that makes consent a precondition of accessing the Website.
5. Third-Party Cookies
| Third Party | Purpose | Privacy Policy |
|---|---|---|
| Cloudflare, Inc. | Content delivery and security | cloudflare.com/privacypolicy |
6. How to Manage Cookies in Your Browser
Most web browsers allow you to control cookies through their settings. Guidance for popular browsers:
- Google Chrome: support.google.com/chrome/answer/95647
- Mozilla Firefox: support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Microsoft Edge: support.microsoft.com/en-gb/microsoft-edge/delete-cookies-in-microsoft-edge
- Apple Safari: support.apple.com/en-gb/guide/safari/sfri11471
- Opera: help.opera.com/en/latest/web-preferences/#cookies
Please note that if you disable or delete cookies, some features of the Website may not function properly.
7. Do Not Track
Some browsers offer a “Do Not Track” (DNT) signal. We do not currently respond to DNT signals, as there is no industry standard. However, as stated above, we do not use marketing, advertising or tracking cookies.
8. Similar Technologies
- Local storage: Used only for functionality purposes (e.g. remembering form progress)
- Session storage: Used for portal authentication during your browser session
- Web beacons: We do not use web beacons or tracking pixels
9. Children
The Website is not directed at individuals under the age of 18. We do not knowingly set cookies on the devices of children.
10. Data Protection
Where cookies collect personal data (such as IP addresses), we process that data in accordance with the UK GDPR. Our full Privacy Notice explains your rights regarding your personal data.
| Cookie Category | Legal Basis |
|---|---|
| Strictly necessary | Legitimate interests (Art. 6(1)(f)) — necessary for Website functioning |
| Analytics | Consent (Art. 6(1)(a)) or legitimate interests where DUA Act exception applies |
| Functional | Consent (Art. 6(1)(a)) or legitimate interests where DUA Act exception applies |
11. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. If we make material changes, we will notify you through a prominent notice on the Website and may reset your cookie consent preferences.
12. Contact Us
| Data Protection Officer | Milberg London LLP (MotorRedress) |
| [email protected] | |
| Post | Data Protection Officer, Milberg London LLP, Third Floor, Sutton Yard, 65 Goswell Road, London EC1V 7EN |
| Telephone | [Freephone TBC] |
You also have the right to complain to the Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF | Tel: 0303 123 1113 | www.ico.org.uk
13. Regulatory References
This Cookie Policy has been prepared in accordance with:
- Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), as amended
- Data Use and Access Act 2025 (cookie consent exceptions)
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- ICO Guidance on Cookies and Similar Technologies (updated 2025)
MotorRedress is a trading name of Milberg London LLP, a limited liability partnership registered in England and Wales (OC430853). Registered office: Third Floor, Sutton Yard, 65 Goswell Road, London EC1V 7EN. Authorised and regulated by the Solicitors Regulation Authority (SRA No. 670230).